Hue sync box red light7/25/2023 ![]() ![]() Something like this shouldn’t be disconnecting on its own like that and then you have to wait 2 years and try 115 times for it to reconnect. ![]() WTH this shouldn’t be doing this at all especially after all the money you’re spending on each bulb, light bar, light strip plus the sync box. I usually have to do this maybe twice a day and then it works fine. ![]() Sooner or later it will tell you to turn on Bluetooth in your settings under the application which is always on and I would have to toggle it off and back on and close the app and reopen it until the app is able to connect back. When I go into the Sync app it’s says connecting and stays like that for a while. I usually have issues where the sync box will connect and I’ll be playing video games or watching a movie for about 15-20 minutes then I notice that the lights behind my TV are not changing when the colors and the picture change on the screen. I’ve had the sync box for about 4-5 days now and it’s great when it actually works and is consistent. As for the developers of this app, I hope you guys look further into this issue and I hope I gave you guys a sufficient amount of information regarding the issue. Hopefully this helps anyone else who is having issues similar to this. I got a hold of them and they told me they would call me back whenever they could figure it out why this issue happening but something told me factory reset the sync box (for the 100th time) and delete/re-install the app. I kept trying to connect the sync box for about an hour or so until I called customer service. I scoured through Reddit,Youtube and Google and I couldn’t find anything. When I clicked on the I need help option, it just took me to settings (which was not very helpful at all). After holding the power button on until it flashed green, I would consistently get a red light. However, I was having a lot of issues trying to get the box to connect. I just received my hue sync box today and I was pretty excited to finally get it! Especially with the next gen consoles coming out in less than a week. ![]()
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